Claims theres aomething wrong with my card info

Claims theres aomething wrong with my card info

I've tried more that 10 times to pay my bill but it keeps saying something is wrong with my card information when there isn't. My bill has to be paid by today, but it won't let me.
7 REPLIES 7
Agent

Re: Claims theres aomething wrong with my card info

Sorry to hear that you’ve been experiencing this issue, mathertabitha. Have you tried calling #233 from your Boost Mobile phone?

Re: Claims theres aomething wrong with my card info

I called a few times. But i eventually had to go in and pay. It is doing it again. I dont have enough money for gas to get to the store every month.
Agent

Re: Claims theres aomething wrong with my card info

Hello, @mathertabitha. Have you tried saving the card info for future payments?

Re: Claims theres aomething wrong with my card info

Yes. But it still says i need to validate my card and address. And if it goes to the final check out it says something is wrong if i click submit. I really need to pay my bill but i cant keep driving to the store to do so.
Agent

Re: Claims theres aomething wrong with my card info

@mathertabitha: Did you confirm that the billing address matches the one that your bank has on their system? 

Re: Claims theres aomething wrong with my card info

Yes
Agent

Re: Claims theres aomething wrong with my card info

@mathertabitha: We understand. Can you please send us a PM with your phone number and PIN?

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.