Hello, kurai_neko2. Thank you for contacting us. We're so sorry about the hassle. Please send us a private message with your phone number and PIN so we can take a closer look.
To send a private message you simply go to one of our agents profile who you want to send a message to and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.