We are so sorry that happened, @aafeathers! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message with your order number and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.