Charged Twice! Need a Refund of my Account Balance

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Newbie

Charged Twice! Need a Refund of my Account Balance

When I went to pay my phone bill, a message popped out saying that an error had occurred and I had to try again later. When I went to pay again, the same message popped out. I went back and saw that my bill was paid for the month and my account balance was $50 and it asked if I wanted to use it for next month. I also got a message on my phone saying that $50 was added both times. I would like it if I could have the $50 currently on my account refunded. Thanks!

1 REPLY 1
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Agent

Hi there, CG12. Thank you very much  for contacting us. 


We're sorry for the inconvenience with your payment. We'd like to have a look at the account. Please, send us a private message your with phone number and PIN to have a look at your account.