Cannot pay my bill or manage add ons

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Newbie

Cannot pay my bill or manage add ons

I put in the $35 to pay my bill a week ago, and $10 more to purchase Tidal Premium 3 days ago, so my account balance is $45.
I cannot add Tidal Premium through Boost's site, whether on my phone browser, Boost Mobile's app, or using an actual computer.
Today, I find that I literally cannot pay my bill. The money is due today, but when i tell it to go through, I just get an error.
I have tried chatting with agents. It doesn't help.
There is no way to call anyone, and I'm not off work til 5 PM PST.
I'm rather livid that my phone is going to be shut off despite me not only paying for it, but paying for it early.
But I'm even more pissed that I can get absolutely zero support from this company.
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Agent

Re: Cannot pay my bill or manage add ons

Hey there, @SenorGordo! Thanks for contacting us. Please send us a private message with your phone number and pin, that way we'll be able to check this for you!