Canceling order

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Groupie

Canceling order

I need to cancel a phone order
6 REPLIES 6
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Agent

Hello. We'll be more than happy to assist you! Would you please confirm the order number? Why do you wish to cancel the order?

 

~JoyP.

~ Joy P.
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Groupie

The confirmation number is:ek-bepp-***** & because I don’t need the phone anymore
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Agent

Do you have an account with us? Would you please confirm your phone number and PIN?

 

~JoyP.

~ Joy P.
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Groupie

I actually don’t have an account with you guys
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Agent

We've submitted the request for the order to be canceled. Here's the Case ID: 250161745. If the order cannot be cancelled, it will be processed, the device will ship, and you will have to return the device.

 

~JoyP.

~ Joy P.
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Groupie

Ok thank you so much