Hi, Hamadi1234. Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.
Hello. Orders can only be cancelled within 4 hours after being placed. Feel free to send us a private message through here to request your order cancellation.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.