Hi there aceituno. Please PM us with the order number and we will look into this for you. An order could only be cancel within the fist 4 hours of placing the order. Victor21
Hey there, @Mlc0802! Thanks for contacting us. Just to confirm, when was the order placed? If it has been more than 4 hours, we won't be able to cancel it. Instead, the device will ship and you will need to contact us whenever it arrives, that way we can start a refund process. If it has been less than 4 hours, please send us a private message by clicking on my name, then selecting the option that says "Send this user a private message". We'll be waiting for you!
Oh, I see, @Mlc0802! If that's the case, you will need to contact us throughout this channel, whenever you get the phone, that way we can assist you with the process. Bear in mind that, you'll be responsible for shipping charges.