Hi, @BBGabe2. Thanks for reaching out. Please send us a private message with your phone number, PIN and order number so we can further assist you.
To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".