Cancel order ek-bepp-*****

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Accomplice

Cancel order ek-bepp-*****

Hi I need to cancel this order can anyone help me?

10 REPLIES 10
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Agent

Hello, Tabitharivera. Did you place this order more than 4 hours ago? 

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Accomplice

It has been just over 4 hours. I’ve been trying to cancel through the phone line and chat but there was no option to do so. It hasn’t shipped yet.

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Accomplice

It has been just over 4 hours. I’ve been trying to cancel through the phone line and chat but there was no option to do so. It hasn’t shipped yet.

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Agent

Unfortunately, orders can only be cancelled within first 4 hours of being placed. You will either need to Refuse Shipment or if the device is delivered, you will need to Return handset.

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Accomplice

That’s not what I’ve seen on other posts. Can I put in a cancellation request?

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Agent

Please send us a private message so we can submit a case over to our Order Team to see if there is still time to cancel the order before it ships.

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Accomplice

I have refused the shipment, it’s been about 5 days. How long should I wait before the money is refunded?

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Hey there, Tabitharivera! It usually takes 7-10 business days after the device has been validated as received. 

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Accomplice

How will I know it’s been received?