Cancel online order

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Groupie

Cancel online order

I ordered the wrong phone online and need to cancel the order. I called my local store and that representative told me to call. I called for support and their was no option for online order help. How can I get help cancelling an online order? Thank you!!

3 REPLIES 3
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Agent

Hello, @sobolr! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.

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Groupie

I need more assistance with an online order. Thank you!
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Agent

Hello, @sobolr. Thank you for stopping by. How can we assist you? -Kira_M.