I need to cancel my order, I need time to think about what I want to do.
The order number is: ek-bepp-****
Hi there! Thanks for reaching out to us. Please send us the order key. Please keep in mind that after 4 hours of placing an order, we are unable to cancel it. We could submit an order cancellation case over to our order team to see if there is still time to cancel the order before it ships.
Can you DM us your phone # so that we can investigate further?
Do you have an account with us? We will submit a case over to our Order Team to see if there is still time to cancel the order before it ships. If the order cannot be cancelled, it will be processed, the device will ship, and you will have to return the device. Would you please confirm your order number?