Cancel a payment of a phone that got sent back

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Cancel a payment of a phone that got sent back

So recently I ordered a phone from boost mobile and had it shipped to my wps box, however I apparently forgot to put the box number on the shipping address and it got sent back. I wanted to know if I could just cancel that and get my money back or if I could have it sent back with the right address? The first option being the most favorable. Thank you!
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Agent

Re: Cancel a payment of a phone that got sent back

Hi, SubSwifty! Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

1 REPLY
Agent

Re: Cancel a payment of a phone that got sent back

Hi, SubSwifty! Thanks for contacting us. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.