Can I return an online purchase in-store?

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Accomplice

Can I return an online purchase in-store?

 I've been waiting the entire day for an email response, so I thought I'd try here instead. I accidentally purchased the wrong phone and didn't realize until a few hours later. I sent a request to cancel by email, but now the device has already shipped. I know that the order cannot be cancelled at this point. When I receive the device can I take it to my local Boost Mobile store and return it, or will I have to ship it back? If I do have to ship it back, is there any way to get a head start so I can send it out ASAP? 

 

Thanks! Smiley Happy

1 ACCEPTED SOLUTION

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Agent

Hello alyphabet, thanks for reaching out to us. Unfortunately the device cannot be return at a store. You can contact us through this thread if you wish to return the phone once you receive the phone.  

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25 REPLIES 25
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Agent

Hello alyphabet, thanks for reaching out to us. Unfortunately the device cannot be return at a store. You can contact us through this thread if you wish to return the phone once you receive the phone.  

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Accomplice

I would like to return it. How would I go about doing so?

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Agent

Once you receive the phone contact us through here, and we will assist you with the return.

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Accomplice

Thank you!
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Agent

Your welcome. Is there anything else we can assist you with?

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Newbie

I have the exact same problem, but i have my phone with me. can you help?

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Agent

Hello spencethhmn,, when did you purchase the phone..

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Accomplice

Hello. I have now received the phone and would like to return it. 

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Agent

Hey there, @alyphabet! We have replied to your message. Please check your inbox.

 

~Nosh_CxUx