Can I just put my old sim card in with my new phone and use it?

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Accomplice

Can I just put my old sim card in with my new phone and use it?

I'm a current US Boost mobile phone user and I was wondering can I just put my current boost mobile sim card in my new phone and just use it that I order and waiting for it to arrive. I went to a Boost mobile store and ask them this question and they was like I can't. I would have to create a new account and pay my first monthly bill all over again and pay for the activation fee and total of that would be 85 dollars. 55 dollars for my first month. I don't know why they charge me extra 5 when I pay my phone bill at the store and 30 dollars for a activation fee. Am I being lied to? Maybe I should switch carrier even though I really love Boost Mobile. I thought it be free.
1 ACCEPTED SOLUTION

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Guru

Re: Can I just put my old sim card in with my new phone and use it?

Hiya,
So you are correct that you can not just swap SIM cards and expect your phone to work. Swapping SIM cards is a feature to GSM providers and CDMA carriers you must add the phones ESN/IMEI to your account. Don't worry the process is super easy.

When you get your new phone just go to the website and use the active link on the top right of the page.
https://myaccount.boostmobile.com/primary/activations-home
And choose I am a current customer and I want to swap Boost Mobile devices. And follow the prompts and you will be good to go. Oh, you should make sure you old phone is powered off before starting.

There is no activation fee if you are activatibg a new never used Boost Phone. Boost does charge a 're-activation' fee if you are activating a used device that has been previsouly actived before.
Yes, there is a convenience fee for paying cash in store. Matter fact stores charge for just about everything , even the phone reps you would call charge a fee for assisting you. There is no charge for self service options if you do at the website.
Hope that helps.
If more question do reply.

Yours,
-J
----------
I am not a Boost or Sprint Employee, but I have a reasonably strong knowledge of technology in general. Just here to help when I can.
Check my badges!
If I have answered your question, please be sure to click the Accepted Solution_B.GIF button at the bottom of my Reply, so others can quickly find the answer they are looking for!
9 REPLIES
Guru

Re: Can I just put my old sim card in with my new phone and use it?

Hiya,
So you are correct that you can not just swap SIM cards and expect your phone to work. Swapping SIM cards is a feature to GSM providers and CDMA carriers you must add the phones ESN/IMEI to your account. Don't worry the process is super easy.

When you get your new phone just go to the website and use the active link on the top right of the page.
https://myaccount.boostmobile.com/primary/activations-home
And choose I am a current customer and I want to swap Boost Mobile devices. And follow the prompts and you will be good to go. Oh, you should make sure you old phone is powered off before starting.

There is no activation fee if you are activatibg a new never used Boost Phone. Boost does charge a 're-activation' fee if you are activating a used device that has been previsouly actived before.
Yes, there is a convenience fee for paying cash in store. Matter fact stores charge for just about everything , even the phone reps you would call charge a fee for assisting you. There is no charge for self service options if you do at the website.
Hope that helps.
If more question do reply.

Yours,
-J
----------
I am not a Boost or Sprint Employee, but I have a reasonably strong knowledge of technology in general. Just here to help when I can.
Check my badges!
If I have answered your question, please be sure to click the Accepted Solution_B.GIF button at the bottom of my Reply, so others can quickly find the answer they are looking for!
Accomplice

Re: Can I just put my old sim card in with my new phone and use it?

Thank you! Help me out a little...
Newbie

Re: Can I just put my old sim card in with my new phone and use it?

Thank you for your help.  I'm not tech savvy at all and am a bag of nerves choosing a new phone.

 

CD

Groupie

Re: Can I just put my old sim card in with my new phone and use it?

Boost Mobile sent a brand new iphone and it would not charge or turn on.   I bought this phone on January 28, 2018 off their website.  I took it to the Apple store, and they said that my Phone was activated on May 2017. So Boost is wrapping old phones and claiming them to be NEW ones.   Apple gave me a new phone, but told me that I only had 3 months warranty because phone was activated on May 2017.

 

Beware of buying phones off their website.

Accomplice

Re: Can I just put my old sim card in with my new phone and use it?

YES YOUR BEING LIED TO, U NEED TO CALL CUSTOMER SERVICE AND TALK TO TECH SUPPORT, MAKE SURE U GET SOMEONE THAT TALKS YOUR LANGUAGE AND YOU WILL BE GOOD, WOW, U CAN SAVE SO MUCH MONEY, THEY ARE RIPPING YOU OFF

Enthusiast

Re: Can I just put my old sim card in with my new phone and use it?

MY IMEI ACCODING TO TECH SUPPORT IS NOT IN THE SYSTEM

Re: Can I just put my old sim card in with my new phone and use it?

Hey there, ayaj1998! Is your device already activated?

Enthusiast

Re: Can I just put my old sim card in with my new phone and use it?

No it is not
Agent

Re: Can I just put my old sim card in with my new phone and use it?

We'd like to take a closer look, @ayaj1998! Would you please send us a private message with the IMEI number of the device? 

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

~ Joy P.