Boost up issues

Groupie

Boost up issues

Last night ordered a boost up phone, got confirmation, went to check status, it was cancelled. FINALLY the system allowed me to update my address and bday which i don't know why it was wrong in the first place! Went to order the item again got a confirmation number, lost it, did it a THIRD time and got Account is not Eligible for Prepaid IB Purchase. WHAT IS THE PROBLEM WITH YOUR SITE????? I only wanted a newer phone.

1 REPLY 1
Agent

Re: Boost up issues

Hi there! We're sorry for the inconvenience. Allow me to investigate. If the second time the order went trough, you should have received an email confirmation with the order number. Have you checked your spam/junk folder? If yes, please send me a Private Message with your phone number and PIN.