Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Boost Up order keeps getting canceled

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Newbie

Boost Up order keeps getting canceled

I already tried multiple times there’s nothing wrong on my end but it stays pending for about 5 hours then it will get canceled on my paypal
7 REPLIES 7
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Agent

Re: Boost Up order keeps getting canceled

Hey there! So sorry for the inconvenience. Have you confirmed the billing/shipping address matches the address on your account?

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Newbie

Re: Boost Up order keeps getting canceled

Yes it does I already tried multiple times
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Agent

Re: Boost Up order keeps getting canceled

Did you try over the phone? If yes, please try to purchase the device in store. 

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Newbie

Re: Boost Up order keeps getting canceled

I can do the boost up thing in a boost mobile store or only online?
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Agent

Re: Boost Up order keeps getting canceled

Yes, you can do the BoostUP! in stores. 

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Newbie

Re: Boost Up order keeps getting canceled

Thank you
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Agent

Re: Boost Up order keeps getting canceled

You're welcome! We're at your service. ~AmyM25

~AmyM25