Hey there, @NoblePirate! We're deeply sorry to hear that. We'd like to make you aware that, there are certain requirements in order to process an order successfully. Here are some of them:
* Shipping Address must match the Billing address on the card.
* We do not ship to P.O Boxes.
* Your address should be verified by USPS. Please visit this link: https://tools.usps.com/go/ZipLookupAction!input.action and enter your address. If it doesn't show up here, the order won't go through.
Also, if you have tried to purchase the phone several times, while using the same card, your bank may block the transactions. Please confirm these requirements, we'll be waiting for you.
If the order was placed more than 4 hours ago, unfortunately, it cannot be cancelled. You can reject the package or contact us for a refund.
@Cece93: You can return the phone or refuse the package. Once the phone is received and validated in our warehouse, you'll be issued a refund.
@Cece93: Please send us a Private Message with your order number so we can take a look into this for you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.