I have attempted to order a phone using the boost up option 3 times. My order has been cancelled 3 times. I have called, emailed, and talked to someone through the messaging on the website. No one seems to be able to help me. Is there a solution to this problem?
Hi there, @saundrasonnier. Each case has to be treated individually as not all orders are cancelled due to the same reason and unfortunately, we are unable to discuss your private information publicly to protect our customer's privacy.
Hello @saundrasonnier. We are sorry to hear that you are experiencing this. It is possible that your order is not passing the verification and security process. In this case, even we are not be able to complete the order. In cases like this the only way to complete the order is to go to the store. We definitely would like to look into this and verify if that's your case. Please send us a private message with your account information so we can assist you.