Boost Mobile's Response to COVID-19

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Groupie

Re: Boost Mobile's Response to COVID-19

My service has been interrupted and I called Boost all week and then got recording that no one would be available. This pandemic has affected everyone and other reputable phone carriers are doing there part in ensuring that customers don’t get disconnected so they can keep in touch with loved ones . Boost should be ashamed and will be sending these post as well as others to the local news station. No one should be out of touch at this time!
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Groupie

Re: Boost Mobile's Response to COVID-19

And look. No response or comment from Boost. I will be switching as soon as possible to another carrier, unless I hear from someone. From the posts I’ve read, I won’t be the only one either. It is a shame because I loved my service on a daily, but in crisis, Boost gets a BIG thumbs down.
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Groupie

Re: Boost Mobile's Response to COVID-19

I agree!
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Enthusiast

Re: Boost Mobile's Response to COVID-19

This is just a question, but I was wondering if Boost Mobile is possibly doing anything to help out those that are switching carriers to Boost with line port ins? If not, I was just wondering, but perfect example, our carrier we have is worst of the worst, and our household has been quarantined for over 2 weeks without getting paid for missed work.. So we're switching, with me likely switching and porting (if free device is available) and the other 3 lines will likely have to be in a week or two.. If that's even worth it, Idk.
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Accomplice

Re: Boost Mobile's Response to COVID-19

I am in a position where I am needing help with my phone bill due to the pandemic. I am not going to be able to afford to pay any time soon.
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Groupie

Re: Boost Mobile's Response to COVID-19

been on the phone twice waiting each time over two hours. I have a toddler and elderly grandparents to look after and no job. How can I get an extension?

 

BTW, I created a thread and it was deleted. 😞

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Enthusiast

Re: Boost Mobile's Response to COVID-19

I need help with my bill laid off and can't even. Pay rent
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Newbie

Re: Boost Mobile's Response to COVID-19

Been on hold forever I need help with my bill due to corona virus I lost my job! Help!
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Enthusiast

Re: Boost Mobile's Response to COVID-19

I need help with payment, lost job due to COVID-19. I've had service disconnected and can't pay my phone bill. I've called customer service a couple of times and being put on hold for ever. Please help!

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Enthusiast

Re: Boost Mobile's Response to COVID-19

Finally after over two hours of being on hold, customer service (Bryan) was able to credit our account for one month of service.  Thank you Boosmobil for coming thru. And thank you for your customer employees for working on this difficult times.