Boost-Mobile has set up a page with some information about the steps we're taking to assist customers who may be affected by COVID-19, whether that means you're out of work, sick or quarantined at home.
That information can be found on the Boost Mobile COVID-19 Page
If you need to speak to a customer service person, whether by phone or here on the Community, responses may be delayed. Many of our centers are impacted by curfews and mandatory government shut downs in an attempt to curb the spread of the virus. Please consider using the Boost Mobile app on your phone or visiting BoostMobile.com to manage your account if at all possible.
We do still have people here to help but ask that you remain patient while we work through more volume than normal with fewer people than normal.
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been on the phone twice waiting each time over two hours. I have a toddler and elderly grandparents to look after and no job. How can I get an extension?
BTW, I created a thread and it was deleted. 😞
I need help with payment, lost job due to COVID-19. I've had service disconnected and can't pay my phone bill. I've called customer service a couple of times and being put on hold for ever. Please help!
Finally after over two hours of being on hold, customer service (Bryan) was able to credit our account for one month of service. Thank you Boosmobil for coming thru. And thank you for your customer employees for working on this difficult times.