Boost-Mobile has set up a page with some information about the steps we're taking to assist customers who may be affected by COVID-19, whether that means you're out of work, sick or quarantined at home.
That information can be found on the Boost Mobile COVID-19 Page
If you need to speak to a customer service person, whether by phone or here on the Community, responses may be delayed. Many of our centers are impacted by curfews and mandatory government shut downs in an attempt to curb the spread of the virus. Please consider using the Boost Mobile app on your phone or visiting BoostMobile.com to manage your account if at all possible.
We do still have people here to help but ask that you remain patient while we work through more volume than normal with fewer people than normal.
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I realize that you can only provide the info they allow, but your community needs to know more. We are struggling, and many can not pay our bill , nor can we be without our phones during this crisis. PLEASE tell them that the "Contact us" button is NOT working. We ARE ALL struggling here and are unable to get any specific help. I have just given Boost my last $5 just to keep my phone on for one more day! That could have paid for much needed food/ emergency supplies. Just for one more day of service. I could not pay my full $50 so the only choice given was to pay $3 per day, which then adds up to $90 per month. PLEASE HELP US!!!!!!!