Boost Mobile keeps declining my payment

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Accomplice

Boost Mobile keeps declining my payment

I'm on the daily plan and over the last two days, my credit card has been declined even though funds are available on it.

The first night it happened, which was the night before last, I thought they were not funds available. But I checked, and there were.

Then I thought it was something with my bank so I used a different card, which is actually the default card on my Boost Mobile account that I've been using for years, and their card was declined as well even though the funds are available.

I tried to call customer service but it was closed. So the next morning around 6:30am I tried one more time and my default card worked so I was able to make yesterday's payment.

Then last night, when I went to make last night's payment, both cards were declined again and this morning both cards are still declining.

I called customer service and after going through the prompts, I was told that in order to actually speak to a customer service representative, I have to pay a $3 convenience fee. Why should I have to pay a $3 fee when it's your system that's declining the cards? Both of them work just fine for everything else. My bank card I used all day yesterday. The other card I used as well, so I know they work.

And this has me so disgusted I'm actually ready to switch my service.
23 REPLIES 23
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Newbie

I'm having the same issue and would like help
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Hey there, AlexD! Please click on my username and select to send a private message.

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Accomplice

I’m having this same problem my payment keeps declining
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Agent

Sorry to hear about this experience, Blacc8924. We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

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Enthusiast

I don't know where else to turn and need help.  I'ver tried paypal 3 times and 2 different cc 3 times and its always declined.  When I call th3e bank they say its on Boost end.  


@EdwinRG wrote:

Hi healyourself.

 

We're sorry about this situation. Our payment system may reject your cards for many reasons, in most cases, unrelated with your funds availability. You should try contacting your bank for a more detailed investigation. Additionally, you may also send us a private message with your phone number and pin. We'd like to look into that asap.

 

EdwinRG.


 

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Agent

Hi there, @hodo2002! Unfortunately the order did not pass several verification checks we have in place. You are free to try the order again and maybe use a different credit card. If the order does not go through or you receive another Cancellation alert, our best advice at that point would be to visit a Boost Mobile Store in person to purchase the device. You can locate your nearest Boost Mobile store using your zip code here at https://www.boostmobile.com/stores.html.

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Enthusiast

That's my next step but when I called all the Boost Mobile stores by us none of them carry the Red Iphone XR.  I've used 2 different CC and PayPal and it's not going through.  I've never had any issues with other companies and to be honest if straight talk had the XR on special instead of the X we would be with them right now

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Enthusiast

Im having the same problem and ive used my card as well as a friends card both declined voth have funds and both have been used at other places. Phones is gonna be cut off in a few hours.
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Groupie

I am having the same issue...my service is also BS...... I have to pay for weak service cant video chat on messenger... Tried to pay my bill all day.. Funds are available and the reps are full of **bleep**. This service is a rip off. The only way to pay is through a rep and pay the 3$.... Well i was told they would do it for free payment still is being declined. Called bank and boost. Money is there card works....
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Groupie

Yes see its tobbery... They have the system fixed like that so you would have to use a rep