Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Boost Mobile keeps declining my payment

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Newbie

Re: Boost Mobile keeps declining my payment

I'm having the same issue and would like help
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Re: Boost Mobile keeps declining my payment

Hey there, AlexD! Please click on my username and select to send a private message.

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Accomplice

Re: Boost Mobile keeps declining my payment

I’m having this same problem my payment keeps declining
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Agent

Re: Boost Mobile keeps declining my payment

Sorry to hear about this experience, Blacc8924. We want to help. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.

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Enthusiast

Re: Boost Mobile keeps declining my payment

I don't know where else to turn and need help.  I'ver tried paypal 3 times and 2 different cc 3 times and its always declined.  When I call th3e bank they say its on Boost end.  


@EdwinRG wrote:

Hi healyourself.

 

We're sorry about this situation. Our payment system may reject your cards for many reasons, in most cases, unrelated with your funds availability. You should try contacting your bank for a more detailed investigation. Additionally, you may also send us a private message with your phone number and pin. We'd like to look into that asap.

 

EdwinRG.


 

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Agent

Re: Boost Mobile keeps declining my payment

Hi there, @hodo2002! Unfortunately the order did not pass several verification checks we have in place. You are free to try the order again and maybe use a different credit card. If the order does not go through or you receive another Cancellation alert, our best advice at that point would be to visit a Boost Mobile Store in person to purchase the device. You can locate your nearest Boost Mobile store using your zip code here at https://www.boostmobile.com/stores.html.

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Enthusiast

Re: Boost Mobile keeps declining my payment

That's my next step but when I called all the Boost Mobile stores by us none of them carry the Red Iphone XR.  I've used 2 different CC and PayPal and it's not going through.  I've never had any issues with other companies and to be honest if straight talk had the XR on special instead of the X we would be with them right now

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Enthusiast

Re: Boost Mobile keeps declining my payment

Im having the same problem and ive used my card as well as a friends card both declined voth have funds and both have been used at other places. Phones is gonna be cut off in a few hours.