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We're sorry about this situation. Our payment system may reject your cards for many reasons, in most cases, unrelated with your funds availability. You should try contacting your bank for a more detailed investigation. Additionally, you may also send us a private message with your phone number and pin. We'd like to look into that asap.
In order to send us a message through the community, you will need to click on one of the agent's profiles, and it will take you directly to their profiles, that way you will be able to contact us privately.