Boost Mobile Charged - Expedited Charges when Free Shipping was picked

Newbie

Boost Mobile Charged - Expedited Charges when Free Shipping was picked

We recently ordered 2 phones that had Free Shipping options. We have order id that shows Free Shipping and with order amount and after 12 hours we received the email with order details with  expedited shipping fees (which we did not order for) !

 

When we contacted customer service several times (with several calls on hold fore more than 30 mins , calls getting disconnected and call them back and explain every time .....) , they are indicating that, they will not refund the shipping charge amount . 

Why should we need to pay for this fee when we ordered for Free Shipping 

 

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1 REPLY 1
Agent

Re: Boost Mobile Charged - Expedited Charges when Free Shipping was picked

Hello, @fsastem. We're truly sorry for the inconvenience. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.