Activated..paid but no service?

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Newbie

Activated..paid but no service?

I recently re-activated my iPhone SE, with a new number. I paid the balance to re-activate it. however, the phone still shows my old number and I don't have service on it. I called the 1-866 number and went through the steps and it said my phone was activated.

 

my Dashboard says "Your service is currently interrupted. Please add funds now to restore your service."

 

Followed by

 

NEXT MONTH's CHARGE ?
$35.00 Auto Re-boost Enrolled
DUE NOW
ACCOUNT BALANCE $35.00
REMAINING DUE: ? $0.00"
 
05/15/20184:26PMOne-Time Recharge Other$35.00$35.00
 
I've already paid the $35. MY phone still has the old number on it and it's activated. why?
 
1 REPLY
Agent

Re: Activated..paid but no service?

Hey there, @CJP093! Thanks for contacting us. Just to confirm, could you please send us a private message with your phone number and pin to better assist you?