Hi, I'm not sure if I'm posting this in the right place, but I can't seem to figure out how to contact a boost rep.
Anyway, I'm now the sole account holder/user thus am responsible for the bill now. Only, I can't use automatic reboost anymore for my payment, so I just used a card for a single month. The payment reflected in the bank statement, as well as on my dashboard, showing my balance as what I needed to cover this month ($37.50).
A day later, my phone is still cut and my account balance is still at $37.50, yet I'm being told to add funds to restore service?
I really don't know what's going on or how to fix it, but if you know what to do, please help.
Solved! Go to Solution.
Oh no! Sorry to hear that, cvglhe. Let's take a look! Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
To send a private message, go to one of our agents profile and hit the "send this user a private message" button. It's under the contact section on the right side of the profile, right next to their badges.