How do the Daily Unlimited Plans figure out your time? I paid around noon today but my service was turned off at midnight. I thought I would have until noon tomorrow. Is that not how it works?
Each Daily Unlimited plan is good only until 11:59 PM of the day you paid. It may be in your best interests to purchase your minutes as early in the day as possible to get the most out of your service. If you pay later in the day, your service will still only remain on until 11:59 PM.
I keep getting calls from people saying that they received a call from my number. I never called any of these people. Has someone stolen my phone number?
If you receive messages and calls from people who believe they received a call from your number when you know you did not call them, it's likely that your number is being used as a 'caller ID spoof.' Fraudsters can fake the number that appears on Caller ID, making it appear as though you called when in reality the call came from another number entirely. This is against the law but can be difficult to track down.
While it's not possible to completely prevent Caller ID spoofing, there are some things you can do to protect yourself.
You may not be able to tell right away if an incoming call is spoofed. Be careful about responding to any request for personal identifying information.
Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.
If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request.
Use caution if you are being pressured for information immediately.
If you have a voice mail account with your phone service, be sure to set a password for it. Some voicemail services are preset to allow access if you call in from your own phone number. A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password.
For more information about Caller ID Spoofing, please see the FCC's recent updates about Caller ID Spoofing
There are several easy and free ways to make a payment towards your Boost Mobile account.
My Boost Mobile app
The easiest way to pay your bill is from the My Boost mobile app. From the home screen, click on the Payment screen icon (second from the left), then hit the Make a Payment button. Pay with a Debit, Credit, or Re-Boost card on the next screen.
If you do not already have the Boost Mobile app on your phone, get it free from the Google Play store here: Boost Mobile or search for Boost Mobile in the iTunes app store.
Please note: if your device does not have the most current version of the My Boost app, you may need to update the app before you can make a payment. Go to the Google Play store: My apps and games: Boost Mobile or search Boost Mobile. Search for Boost Mobile in the iTunes app store
Pay by Phone
Dial 233 from your Boost mobile phone and follow the prompts to make a payment using a debit, Credit, or Re-Boost card
Login to your My Boost account using your phone number and 4 digit Boost account PIN
From the Home screen, click the "Make a Payment" button or from the Payments tab click the "Re-Boost now" button
Select Pay now with Credit or Debit card or Pay now with Re-Boost card button and and follow the on-screen prompts. If you have previously paid with a Debit or Credit card, your card information may be stored in this screen for your convenience
Purchase a PIN from a participating retailer or Boost store with cash or other acceptable payment method (varies by location). Dealer will supply either a one-time use Re-Boost, a Universal prepaid or a Rechargeable Re-Boost card with a 10 or 14 digit PIN
Dial 233 from your Boost phone, go to Boostmobile.com or click Make a Payment from the My Boost mobile app
Please note: There is a per transaction fee charged for every agent-assisted payment. If possible, it may be more cost effective to use one of the self-service methods listed.