trying to pick between two phones

Groupie

Re: trying to pick between two phones

Hey JohnJ7 , thanks for responding. I get no error message and freezing happens every 2 minutes when i use my phone. Its not any certain app as my phone will just freeze and i just have to wait or turn phone on and off. Very frustrating. Any advise will be appreciated.
Agent

Re: trying to pick between two phones

Can you please let us know how much memory space is available in your phone?

Groupie

Re: trying to pick between two phones

Yes I have 1.4 GB used of 1.8 GB. I also have a SD Memory card installed.
Accomplice

Re: trying to pick between two phones

Has there been any system updates for your phone? If so have you updated it? What I noticed with system updates is that it will decrease the performance of your phone. It has happened to my motorola g3 to the point where I can not use any apps. If I try to install any apps to use, my phone will slow down to a crawl, freeze and or restart. Before the system update I never had an issue. I currently have a motorola g5s plus and after a recent system update my phone has slowed down, but not to the point of freezing.
Agent

Re: trying to pick between two phones

Hello there, 

 

@Riccotinoco: Have you checked if there's any software update available for your phone? If there's another version available, please download it and install it. 

 

@Spiritualmystic: When you download a new software update, you may find some bugs that affect the performance. The usual fix is performing a Factory Reset after the update. 

Groupie

Re: trying to pick between two phones

Thanks for replying and no new updates for Motorola E4 Plus that I am aware of but also i can install or uninstall apps with no problem. The phone freezes everytime i try to do anything on it and it usually last about 1 minute every 3 minutes or less. Im just switching to a Samsung or iphone. If anyone one has suggestions? Appreciate any and all.