Hey there @Trex2303 Can you please do the following process on the Samsung Galaxy J7?
- Turn off the Wi-Fi
- Turn on mobile data (Located under data usage or mobile networks).
- Go to the dialer.
- Dial ##72786# (don’t press call).
- Then the phone will restart.
- Unlock the screen when is back on.
- Wait a minute or two, a message will display on the screen saying that the service is updating.
- Allow the process to finish.
- It may or may not restart again in 20 seconds.
Please, keep us updated with the results. Thanks.