cannot remember pin or retrieve pin

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cannot remember pin or retrieve pin

I have a phone which a friend gave me. She (Rita) believes she had it since 86. This was on line through an app on the computer called "find your android" on Google. there was an option to shut off the service until i found the phone.  I took that option and it told me to remember the password not the pin to restart my service, I just purchased this Coolpad Legacy phone less than two weeks ago and I can't use it.  I have been paying the service for over 6 months through my VACU Debit card on line.  PLEASE....Please is there any other way to get this phone back on???

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