Unlocked phones

Go to solution
Highlighted
Accomplice

Unlocked phones

Can I add an unlocked Samsung Galaxy s8+ to my account? And how would I do that?
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Agent

Re: Unlocked phones

Hi there, Tallilocks. The Samsung Galaxy S8+ (G955U) Open market is compatible. Note: Not wireless carrier-specific. Please enter your Device ID https://activate.boostmobile.com/bring-your-phone?INTNAV=TopNav:BYOP or visit a Boost Mobile store to check if your phone is eligible. You'll need to purchase a new SIM card when you Bring Your Own Phone from a non-Boost Mobile wireless provider.  Your new Boost Mobile SIM card will allow you to use the Boost Mobile network. To get a Boost Mobile SIM card kit, buy online, visit a Boost Mobile store or contact your local Walmart, Best Buy, or Target for product availability.

View solution in original post

9 REPLIES 9
Highlighted
Agent

Re: Unlocked phones

Hi there, Tallilocks. The Samsung Galaxy S8+ (G955U) Open market is compatible. Note: Not wireless carrier-specific. Please enter your Device ID https://activate.boostmobile.com/bring-your-phone?INTNAV=TopNav:BYOP or visit a Boost Mobile store to check if your phone is eligible. You'll need to purchase a new SIM card when you Bring Your Own Phone from a non-Boost Mobile wireless provider.  Your new Boost Mobile SIM card will allow you to use the Boost Mobile network. To get a Boost Mobile SIM card kit, buy online, visit a Boost Mobile store or contact your local Walmart, Best Buy, or Target for product availability.

View solution in original post

Accomplice

Re: Unlocked phones

According to both best buy and Motorola website, the moto g5s plus (unlocked) is compatible with boost mobile. Web site says it's been fully tested and confirmed working on boost mobile. Is this correct?
Highlighted
Agent

Re: Unlocked phones

Hi @Duc5150 ! Unfortunately, this device isn't in the list of devices compatible with our network.

Highlighted
Accomplice

Re: Unlocked phones

I believe possibly that your list is behind the times. According to that list the lg g3 is not compatible either. I purchased the lg g3 from a boost mobile store and it works just fine. I'm using it right now.
Highlighted
Agent

Re: Unlocked phones

Thanks for bringing this to our attention. If you wish to test it yourself, you can do it in our website. However, we can't guarantee it will work. Here's the link in case you're interested.

Highlighted
Accomplice

Re: Unlocked phones

Was this issue resolved?

Searching and posting on this exact issue, cannot get answers and cannot get this phone activated.

See my posts at bud4unc for more detailed information about this phone

 

https://www.bestbuy.com/site/samsung-galaxy-s8-64gb-unlocked-midnight-black/5803742.p?skuId=5803742

 

https://www.samsung.com/us/mobile/phones/galaxy-s/galaxy-s8-plus-64gb--unlocked--sm-g955uzkaxaa/

Highlighted

Re: Unlocked phones

Hey there, bud4unc! We apologize for the inconvenience and the delay. We are requesting an update on the escalation that was made for your device. 

Highlighted
Accomplice

Re: Unlocked phones

Thank you!

Highlighted
Accomplice

Re: Unlocked phones

Took a day to resolve, but Boost_MasielQ followed up on my posts, and has me working!!!

 

Hope the info I posted here will help if anyone else experiences this issue.