Boost sent a message to my phone, a Sanyo Innuendo. It's something about a scheduled device Network update on 4/30/2019. that will impact my device due to its age and model. The message won't load on my phone, so I had them re-send it. It still won't load. Did anyone else get this message, and can you let me know what it says? Are they recommending I get a new phone? Thanks, anyone.
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Hi, GeneInLa! Thanks for contacting us. As we continue to enhance our network with improved features and functionalities for our customers, we’ve identified several customers with very aged devices. These devices are 6+ years old and have certificates that will soon be expiring, which will mean that they cannot access our provisioning servers to obtain PRL/roaming updates, facilitate ESN swaps, activate, etc.
I received the same message. I cannot find any local stores that are willing to honor this promotion. I now have an offer that I cannot redeem and a phone that will lose some or all functionality in a few months. How do I upgrade to the free phone offered? Why can this not be purchased on the boostmobile.com website?
Hi there, @emuls. The phone is not free, the discounted price for the upgrades is only handled at the Boost Mobile stores. Sorry for any inconvenience.