Hello, @BCalmeseSr. Sprint is offering our Dealers the option to charge a device set-up fee to help improve the Dealers’ profitability and cash flow in a very competitive environment. This puts the Customer Fees charged by our Dealers at the same level as Customer Fees charged by the other Prepaid Carriers.
Keep in mind that most of our stores are independently owned and operated and might have their own sales policy. If you purchase a phone at www.boostmobile.com, you can activate it yourself and won't be charged for activation.
@BCalmeseSr. Boost Mobile don't require Dealers to charge customers a device set-up fee for activations or upgrades. The set-up fee is optional and used at the Dealer’s discretion.
I just went through this in 1/2/2019 worker in the store insistant on activation being a boost policy.They charged me to upgrade my phone.How can i get a refund from them.
I just went to a store nearby where I live in Newhall CA and the lady there didn't even mention the activation charge. I asked her how do I activate it and she told me she was doing it for me. I thought, "how nice!" Then she just charges me 25$ for the phone upgrade I just bought thinking that's just for the upgrade... I go home look at my balance and there's a sneaky little charge for $21.63 which i see (which actually was for the phone upgrade) but the sneaky charge was just the $25 and not mentioning the activation fee. Anyway I guess I am gullible enough not to know enough to ask before hand about an activation fee... I usually buy them online. During these times $25 is a lot of $$ for me right now when I could have activated it on my own. Shame on that girl!!