Hello, @BCalmeseSr. Sprint is offering our Dealers the option to charge a device set-up fee to help improve the Dealers’ profitability and cash flow in a very competitive environment. This puts the Customer Fees charged by our Dealers at the same level as Customer Fees charged by the other Prepaid Carriers.
Keep in mind that most of our stores are independently owned and operated and might have their own sales policy. If you purchase a phone at www.boostmobile.com, you can activate it yourself and won't be charged for activation.
@BCalmeseSr. Boost Mobile don't require Dealers to charge customers a device set-up fee for activations or upgrades. The set-up fee is optional and used at the Dealer’s discretion.
We’d love to share more info with you. That doesn’t sound good at all. We’re always looking to deliver the best experience. What’s going on Hussey86?
I just went through this in 1/2/2019 worker in the store insistant on activation being a boost policy.They charged me to upgrade my phone.How can i get a refund from them.