Incoming call block/reject

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Groupie

Incoming call block/reject

I currently have a Kyocera hydro reach. I've been using this particular phone for iite a while, but always replace it cause of damages. Anyway, this time around, I have not been able to receive calls for over a week! The caller hears rings, then sent to voicemail. Once the caller is sent to voicemail, I get a notification that I have missed a call! Called 611, CS. They had me doing a billion serious ga, all checking out, then HUNG UP ON ME! Walked into a local store, and they are now telling me that it's a device defect?! What about the fact that when I dial *720, code to stop forwarding, I am given a response that says it has been disabled. Um, I NWVER set up call forwarding! When I dial ##7287#, something like that, to update network settings, I am then unable to even make a call Out! I factory reset once and was able to seccecfully answer a couple of calls before the same thing happened again! I shouldn't have to factory reset every few calls! Boost won't help, in fact, is darn right RUDE and Walmart, where I purchased this phone will not replace it even though I have a receipt and have purchased the 2 yr plan! Now I must contact Kyocera and wait how long till they replace it? I'm missing VERY IMPORTANT CALLS!
25 REPLIES
Accomplice

Re: Incoming call block/reject

Was this ever resolved?
Agent

Re: Incoming call block/reject

Hi Allisoncgeisler! Are you experiencing the same issue?

Accomplice

Re: Incoming call block/reject

I had a caller blocked, but unblocked him. For some reason I'm still not getting his texts and when he calls, my phone doesn't ring and when I check call history it said auto reject....
Agent

Re: Incoming call block/reject

We recommend you to verify the rejected list on your phone. The number may be added to that list.

Accomplice

Re: Incoming call block/reject

Is that where you text list to 9999? Because that came back empty
Agent

Re: Incoming call block/reject

The rejected list is a phone feature. What type of phone do you have?

Accomplice

Re: Incoming call block/reject

Galaxy J3 Emerge
Agent

Re: Incoming call block/reject

In order to remove a number from auto-reject list, please follow these steps:

  1. Launch “Phone
  2. Tap “More” > “Settings
  3. Go to “Call rejection” > “Auto reject list
  4. Tap the “-“ symbol associated with the phone number you want to unblock


 

Accomplice

Re: Incoming call block/reject

There's not a more in my settings...