How to cancel a processing order

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Groupie

How to cancel a processing order

I purchased an iphone 6 for my son and now realize it won't work for our needs. I have tried calling the customer service number but my question doesn't fit the three automated areas.  I nee to cancel or get a return authorization. Thank you.

 

Order # ek-bepp-833213191

 

Shelley

3 REPLIES
Groupie

Re: How to cancel a processing order

Also,  I ordered it yesterday and it is still processing.

Agent

Re: How to cancel a processing order

Hello, Shellwritter. Thank you very much for contacting us. We'd like to make you aware if it has been more than 4 hours, we won't be able to cancel the account. Instead, it will ship, and we you receive the order, you may need to contact us back to receive an RMA or return authorization.

Groupie

Re: How to cancel a processing order

I have received the phone. How do I start a return. Thank you.