Entering Contacts

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Newbie

Entering Contacts

My wife has a very basic One Touch Cell Phone. How does one get it to accept Alphabetic Characters that are typed in the Name field ?

I get to the screen where I am to enter NAME, but name ends up as Mtbgmtg  garbage when i enter MELBA !

 All I know about the phone: it is a ALCATEL ONE TOUCH. iT DOESN'T SAY "FLING" OR ANY OTHER NAME