If the phone that originally had that SIM was not unlocked, the SIM card won't be compatible. When activating an unlocked device, you would need the Bring Your Own Device SIM kit. If your other phone was unlocked too, then the SIM kit may be compatible. Let's take a closer look. Please send us a private message so we may check your SIM and device.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.