Hello DMoniqueC. We are really sorry to hear that you are experiencing inconveniences with your phone. It is possible that your phone has a software issue. We could recommend to backup your contacts, files, pictures, etc. and try doing a factory reset.
A factory reset will erase everything on the phone and will reset all software to factory defaults fixing any software errors. Please tell us if this is an option for you so we can tell you how to do it.
Hello, Drivera825. They may rebuilt, reconditioned, or new parts and components when repairing the phone or replace the phone with a rebuilt, reconditioned, or new phone.