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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Can't activate phone

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Enthusiast

Can't activate phone

I've had one phone that is already on the Boost Mobile network. I bought a new phone, Xiaomi Mi 9, and put the old sim card into the new phone. I've tried activating the new phone, but I get the following error:



general_application_exception-Server.704:nms_exception: Server.704:NMS returned status_code=49, status_text=INVALID_PHONE_OWNERSHIP: Phone owner can not be PLBL.

I've done research, and it seems that there is some information about the phone that needs to be manually entered into the boost mobile system. Could someone help me with this?