Alcatel Fling Flip Phone Stuck on Logo

Accomplice

Re: Alcatel Fling Flip Phone Stuck on Logo

Okay, so I tried this, and when I did Step 2, it just started up with the logo screen again, not the factory reset screen.
Agent

Re: Alcatel Fling Flip Phone Stuck on Logo

Please try it again. Step 2 has to be done at the same time for it to work. 

Accomplice

Re: Alcatel Fling Flip Phone Stuck on Logo

I just tried it again four more times, and the same result each time.
Agent

Re: Alcatel Fling Flip Phone Stuck on Logo

Is the battery removable on the phone?

Accomplice

Re: Alcatel Fling Flip Phone Stuck on Logo

It is.
Agent

Re: Alcatel Fling Flip Phone Stuck on Logo

Can you remove the battery and leave it off for 5 minutes.

 

Accomplice

Re: Alcatel Fling Flip Phone Stuck on Logo

Alright, I've done that.
Agent

Re: Alcatel Fling Flip Phone Stuck on Logo

is it at the main screen, also how many signal bars do you have?

 

Accomplice

Re: Alcatel Fling Flip Phone Stuck on Logo

It's still at the Alcatel Onetouch logo screen, and I can't see the signal bars from this screen. Like, it's literally stuck on the very first screen that shows when you turn the phone on, with just a white screen and those words. It stays on that screen for about half a minute, then restarts and shows the screen again, then restarts, etc...
Agent

Re: Alcatel Fling Flip Phone Stuck on Logo

Please try doing the steps again and when you get to step 2. Try pressing the Number sign first and then while still pressing the number sign press and hold the power button,