Unauthorized purchases

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Groupie

Unauthorized purchases

I got a text message saying thanks for your purchase to juega ya. I did  not authorize this purchase and would like it taken off my bill and reimbursted for the money it took from me like now. 

Morgan K. Moore
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Agent

We're truly sorry to hear about this, Mooregan0218. Can you send us a private message with your phone number and PIN so we can look into it?

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Agent

We're truly sorry to hear about this, Mooregan0218. Can you send us a private message with your phone number and PIN so we can look into it?

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Groupie

How do I send a message to you @melissac
Morgan K. Moore
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Hi there! To send a Private Message, click the username or picture, then click "send this user a private message".

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Agent

Hello marysnherman. If you need to remove an add-on from your account, please send us a private message so we may assist with the management of your account's services.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.