System Update 4/30/2019

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Newbie

System Update 4/30/2019

Boost sent a message to my phone, a Sanyo Innuendo. It's something about a scheduled device Network update on 4/30/2019. that will impact my device due to its age and model. The message won't load on my phone, so I had them  re-send it. It still won't load. Did anyone else get this message, and can you let me know what it says? Are they recommending I get a new phone? Thanks, anyone.

3 REPLIES
Agent

Re: System Update 4/30/2019

Hi, GeneInLa! Thanks for contacting us. As we continue to enhance our network with improved features and functionalities for our customers, we’ve identified several customers with very aged devices. These devices are 6+ years old and have certificates that will soon be expiring, which will mean that they cannot access our provisioning servers to obtain PRL/roaming updates, facilitate ESN swaps, activate, etc.

Newbie

Re: System Update 4/30/2019

Thanks for the reply. I found a concurrent email from Boost that explains what I missed.
Agent

Re: System Update 4/30/2019

Sounds good! If you have any other question or concern, just let us know. We're here for you!