Well I finally had enough and changed carriers, after 3 yrs I was still treated crappy!!! I called to request the codes to MY phones, I paid for them in full, and because I haven't owned one of them for 12 months they won't give me the code so the phone is worthless now! A waste!! But they don't care, the other phone I can get the code for...maybe in 2-3 business days!!! Not like I dont have any need for it now, so even though i paid for the phones, not given to me by boost they still have to control them. So why spend good hard earned money for something that really you don't fully own anyways!! Is that what society has really deemed most important...MONEY!! Forget treating others with kindness & respect. Forget the fact that without customers there wouldn't be a business. They put on a great performance to get customers but afterwards once you sign on or join they don't care, they don't treat you as special anymore. Your just a number!!!! Well Good Luck to all you customers!!!