I understand your frustration, Gwwalsh81. Let’s do some investigating. Can you please send me a private message with your phone number and PIN?
To send me a private message, please click on my username and select to send a private message.
I so share your pain. I have been a customer with Boost for 13 years now. When I first signed up for services I signed up for the unlimited monthly plan with reducing payment plan. What that plan meant is that for every 6 months of on time payments, my bill goes down $5/month. My billing date has ALWAYS been the 29th of the month. Boost mobile issued me a credit of $35 for being a loyal customer. When the credit was applied, for whatever reason it changed my billing date to the 15th of the month. I IMMEDIATELY called to get my billing date changed back to the 29th which I was told that it was. There was NO mention of a grace period but I continued paying my monthly payment on or before the 29th of each month. Today I go to send a text message and get a text message from boost stating that there isn't enough money in my account to send the text. Mind you I made a payment on 4/23 and got the text message on 4/30 that my payment had been applied to my account for the next month of services. I call in to customer care and after being talked over by 2 customer service agents when trying to explain the issue, I was finally escalated to a supervisor. They then changed my plan to the unlimited daily $3 plan until they remedy the issue. I have NEVER had any issues with services being interrupted or anything of the nature in the 13 years I have been a customer until today and the way that the customer service agents acted has me seriously considering changing service providers..I stayed with Boost because I am only paying $35/month for UNLIMITED services. But if they don't value customers who have been with them since they STARTED I can take my business to a provider who genuinely cares for their customers and even offer incentives to their customers (T-Mobile for instance who gives free/reduced services to all of their customers on Tuesdays and their UNLIMITED services are only $40/month and it even includes music streaming thru Pandora, Spotify, etc for FREE) I am highly disappointed in the decline in customer service with Boost so much so that I am willing to go elsewhere and pay more for services.....
Hello,@J3tm1ss3s. We're sorry to know you feel that way. Allow us the change to assist you. Could you please send us a private message to better assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.