Account suspended

Groupie

Account suspended

My account is suspended and I dont understand why could someone help me
3 REPLIES 3
Agent

Hey there @Edem64 Thank you for reaching out to us, and apologize for the inconvenience. Can you send us a private message, so we can further assist you?

 

To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message". 

 

~JoyP.

 

 

~ Joy P.
Enthusiast

i am trying to make a payment but my account is suspended. I need help
Agent

We are really sorry for the inconvenience, @JonathanD1! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.