Has your issue been resolved. I bought the wrong phone, sent it back overnight. Been waiting 5 days for them to verify the serial number and credit my account so I can buy another more expensive phone. Was escalated to the Back Office support team and still told still 7 - 14 business days, How long does it take to open the box verify the serial number and credit the account?
Hey there @babygurl7772 We apologize for the inconvenience. Are you experiencing the issue now? To research further, can you send us the cross streets and ZIP codes where this occurs?