the worst customer service ever

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Accomplice

the worst customer service ever

pril 24 I contacted boost to find out what was wrong with our service the last 2 weeks and if so, when it would be fixed before I paid our bill it was due that night. I chatted with 2 agents and talked to 2 on the phone all saying no tower problems so we reset phone ##72786# which didn't resolve anything. I was sent to tech support and was told it most likely was my sim card they would send me a new one. I told him that everyone's phone same problems(only past 2 weeks) we have never had issues was very happy with boost got i even my dad and brother switched t boost. after 25 or soi minutes tech tells me that there HAS BEEN A TOWER ISSUE SINCE THE 16TH OF April Fixed by 1pm tomorrow, gave me a ticket #576300. i payed my bill that night,called customer service around 2 or 3 was told that that ticket # didn't exist. we needed to reset my phone. asked to speak to supervisor who also insisted that we needed to reset my phone. I told him we went through all this yesterday, and asked how 4 phones plus my daughters phone which is sprint are all having issues that live here? kept insisting that we had to reset my phone.asked him if he could find out who the tech I talked to previous day was to find out what tower was having issues, he told me that tech gave me wrong information no problems with towers in area. i again asked how all our phones could be having same issues ONLY THE LAST TWO WEEKS, APRIL when our problems started 16TH WAS 2 WEEKS AGO .kept insisting that tech gave me wrong info.my dad had called few days before was given two tower #s 2916879 and # 2908638 not sure when one of them would be fixed.he said that he was given the wrong info also. I asked to speak to his supervisor he said he was main supervisor.I asked his name he said MANNIE i asked his last name he said he didnt have to provide me with last name so I asked which store he worked atr? i was told central america. he was very rude and refused to listen to anything I was saying.i also asked for an id # he said he didnt have to give me that either. he did provide a number 1371612538 the number to our conversation entry or something. he was very rude the call was on speaker my adult kids were listening and were shocked that he was talking like he was being a manager.

i Called again to try to get through to tech {mannie refused to send the call to tech support because i was in the phone we needed to troubleshoot. they sent me through the day before. I told tech guy how i was given a ticket # for a tower out since 16th should be fixed today could he find out the info I must have wrote it down wrong even though i repeated it back.he said be right he would look into it. a few minutes later he returned with a really rude attitude telling me i refused to trouble shoot my phone they couldn't help me with my problem. he was repeating eveyrthing mannie was saying in earlier conversation and said i called being very belligerent and uncooperative i asked if mannie was the one i was speaking too again he said his name was alex garcia and his id # was 1391`677260. he in not so many words was calling me a liar about getting the ticket # it was shorter than usual. i asked if he just accused me of lying he denied it. I told him call was on speaker my kids have been listening he said oh so you are wasting 3 peoples time.. I asked why my daughter was having issues also she has sprint, he said boost and sprint have nothing to do with each other.

Would really like to talk to someone about this issue please call 253abc I really was happy with boost we have had it for about 1.5 yrs no complaints or issues at all.dealing with customer service about one issue that my dad HAD NO PROBLEMS WHEN HE CALLED HE WAS GIVEN A FREE MONTH FOR ISSUES.i WAS TOLD THEY WOULD COMPENSATE FOR THE 2 WKS WE HAD ISSUES Mannie who says he was supervisor should really not talk to paying customers the way he does. I told Mannie that they should really
actually listen to what a customer is saying and try to work with them. instead of reading off a piece of paper. he never answered one question I asked he just kept saying I understand mam. kept saying i was given wrong info we needed to reset our phone.

49 REPLIES 49
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Accomplice

It's not letting me send a private message.. Omg. I am going to cancel my account, this customer service problem is ridiculous
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Accomplice

Who gives a **bleep** about these stupid badges and kudos that boost keeps informing me of, I'd rather have my issues solved!
Agent

Thanks @sadd20n. We've received your private message. We'll continue assisting you trough private.

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Groupie

What was supposed to be a SIMPLE phone purchase...

Now has me thinking should I be a customer at Boost Mobile anymore?

This customer service is beyond horrible!

All I wanted was to buy a phone that I have plenty of money to buy.

But I keep getting these BS reasons that my order was canceled.

Given 2 different email address that don't work and last "supervisor" gave me an attitude because I got tired of them saying verify with banking institution..

I did 2 times just to satisfy their requests.

I REALLY miss he OLD Boost Customer Service...

It was one of the MAJOR reason I had been a loyal & happy customer for over 8 years!

 

OH WELL!!1 Man Indifferent

 

 

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Agent

Thanks for reaching out to us. That doesn’t sound good at all. So sorry to hear that you’ve been experiencing this, @ed74. We've received several complaints from our customers experiencing the same issue ad you. We're collecting as many examples as possible, so we can investigate.Would you please be so kind to send us a Private Message, so we can further assist you? Please, include your phone number, pin, and order number. 

 

For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP. 

~ Joy P.
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Enthusiast

I asked for a supervisor and they transferred me to a store in my area, and the lady who answered had no clue why I was talking to her about an issue they can do nothing in regards to. The customer service is awful. I've wasted days on the phone getting nowhere with them.

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Enthusiast

They say my tower will be down till 12/17/18 im not paying **bleep** for a phone i cant use the hell with boost mobile
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Enthusiast

They dont wanna listen to anything just wanna reset your phone even tho that dont fix s h i t
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Enthusiast

Absolute worst. It's been an absolute nightmare since i bought an s8+ online. I was told i could have it unlocked to get service with sprint. Once i recieved the phone, customer service told me that was impossible and i would have to wait a year. So I asked for a refund, and to avoid that the rep told me on the phone that he would successfully unlock my phone with no issues. That I could now take it to any carrier and give them the code 000000, and for a second, i was relieved. Then I called sprint, and they said nothing had changed and that the phone was still locked. So I called boost again. And after explaining what had happened, the rep again explained that I'd have to wait a year. So I again asked for a refund since I had a phone that I can't use and get this... THE REPRESENTATIVE ON THE PHONE ACTUALLY TOLD ME, SIR, GO AHEAD AND TAKE THAT PHONE TO ANY BOOST MOBILE STORE OR KIOSK AND THAT HE WOULD PUT A NOTE ON THE ACCOUNT SO THAT I CAN SWAP THIS PHONE WITH ANY PHONE THEY HAD EQUAL OR BETTER SO THAT I COULD HAVE AN UNLOCKED PHONE THAT I CAN USE. I repeated back to him what he said to make sure there was no misunderstanding. Any boost store? Yes sir. Any boost store. And I will get the same model phone back? Yes sir, same model or better. And do I have to give them a reference number or code or anything? No sir, I will put a note on the IMEI number. So I drove to two boost stores and a mall kiosk and was basically laughed at. There is no such thing as a corporate boost store. Only independently owned boost franchises and none would ever give me a free phone swap because customer service said so. Oh yeah, no note was ever made on the phone either (of course). The next time I called the lady was downright rude and sarcastic. Again I asked for a refund, but by this time it had been 7 days since I bought the phone so I'm no longer eligible for a refund... and I'm stuck with a very expensive phone that i can't use.
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Enthusiast

having the same problem no service keep telling me to restart the phone dial the ## number etc etc . None of that works i guess i'll just have to switch service & its kinda sad since they try so hard to keep you in.