Hello, sadd20n! We're terribly sorry to know what you've experienced. We're at your service. Isn't there a way to verified what happened and make it up to you? Would you give us your order and account details in a private message, so we can look into it? To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
I don't see a message option? There is "contact me" on the right, with no links.
My fault. The option was there after clicking the email verification link.
@sadd20n. We'll need to access your account to further research. Please send us a private message with your phone number and PIN.
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".