so, probably going to find a new carrier

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Groupie

so, probably going to find a new carrier

I have only been with boost since mid April so I don't have a full knowledge of your practices.  In have been without service since Friday morning, July 19th and found out there is a pretty large service outage after I contacted customer service to let you know and then, the scope of the problem when I came here.  I am pretty sure that if I can be sent advertisements for services I would have to pay for, that you guys could send out an email letting us know there is a problem.  Instead, I am told by a chat "specialist" that there is a network upgrade going on and things should be even better when it's complete, is there anything else I can help you with and we are experiencing network technical issues that should be resolved within 48-72 hours, in the meantime, I can go to a location that has WiFi and contact family and loved ones on social media.  I'm sorry, but that's rude and presumptuous.  Not everyone I know and l love has social media and I am not always near WiFi.  Pretty flipping shoddy guys.  What would you do if you were in our positions?  Would you be like "oh, OK then, that's fine."?  Quite doubtful. 

Now....what the flip is going on?  Is this a planned enhancement we should have been told about or an unavoidable network outage from a force of nature?  In the future, I hope you take a proactive approach to these things because right now, it looks like you are trying to hide your issues from those who don't contact you ..... becauwe they HAVE NO SERVICE!!!@

3 REPLIES 3
Agent

Re: so, probably going to find a new carrier

Hello, @mgoodbrod. We're truly sorry to know you feel that way. Unfortunately, outages are not planned, there's no way for us to know when is going to happen. We're sorry for any inconvenience this may cause you. -Kira_M. 

Groupie

Re: so, probably going to find a new carrier

I do appreciate the apology and, rest assured, I know outages happen without warning.  I am more concerned with the seeming brush-off about it than the outage.  The first rep had me thinking it was an upgrade, therefore not an accident and usually a scheduled thing.  I would like to know if there is any estimate of completion and for ant rep to act like they care.  I am pretty certain that most of you would be a little upset and more than disturbed by being told it would 48-72 hours and that I can use WiFi and speak with my loved ones o social media.  Does anyone know the projected time of resolution for this outage?

 

Agent

Re: so, probably going to find a new carrier

Hi there! Let's take a look. Please send us a private message so we may work directly with you.

 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.