Thanks, @mickeyp01. We've checked the coverage of the area and, fortunately, there are no outages over there. We'd like to access your account to take a look. Can you please send us a private message with your phone number, PIN, IMEI and ICCID (SIM card numbers)?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hi, @jimjones122. Follow these steps: